Report A Repair

We know that sometimes things go wrong but we’re available 24 hours a day 7 days a week to help you in your time of need.

Non-Urgent Repairs

Faulty appliances, leaking taps and other maintenance issues can be frustrating but if you live in one of our fully-managed properties then it's our job to get these sorted for you. To report your non-urgent issues then please use our reporting tab below and we’ll be in touch shortly.

Out-of-Hours Emergency

If something is causing immediate damage to your property or significantly impacting on your ability to live in the property and we are closed then please use our emergency hotline to report your issue: 07720678121.

In the event of fire call 999 immediately or if you can smell gas then call National Grid on 0800 111 999.

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COVID-19 (Coronavirus)

Business Continuity

At Cactus we are determined to act appropriately to protect our staff, tenants and contractors during these very challenging times.

We are trying to maintain full services but there will be some inevitable changes due to the advice we continue to receive.  We are ready to face the day to day challenges but we would ask all our tenants to please understand these are difficult times.

We are adopting a specific COVID-19 Cactus Business Continuity Plan (CBCP) :

  1. As from 23 March 2020 we will be working remotely from our office and all contact should be made via email to info@cactusliving.co.uk
  2. All non-urgent maintenance will be postponed as we must protect our tenants and contractors.
  3. All viewings will cease from 23 March 2020.
  4. We will be reviewing all our process daily.
  5. If any tenant is self-isolating or showing any signs of the coronavirus we should be informed as soon as possible and you must follow the medical advice.
  6. Following the Gov.UK guidelines to reduce the chances of infection and the spread of the virus.
  7. Our emergency telephone remains operational but this should only be used in genuine emergencies.

We will continue to update our tenants and contractors but hope you will appreciate we are in difficult times.

Please all follow the government advice and stay at home and take care.

 

The Cactus Living Team

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COVID-19 (Coronavirus)