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COVID-19 (Coronavirus)

Cactus Living's Guidance to safe lettings and viewings

In what has been unprecedented times we wanted to set out our guidance on how Cactus will operate in the coming months and our guidance must be strictly followed to maintain the safety of our Cactus team and you as our prospective tenant and valued supplier.

If you are unable to follow our guidance please let us know as we will not be able to allow any viewings to take place or enter our offices.  We will not accept any responsibility or liability for any viewer or contractor/supplier for their health while viewing or entering any of our properties or office and this is done entirely at your own risk.   

• • Our office reopened on 18 May but the doors are locked to the general public and can only be entered on prior appointment.
• • We are conducting virtual viewings now and viewings of empty properties will start shortly when we are happy, we are safe to do so.
• • All viewers must follow government guidelines of staying safe and alert.  
• • There will be strict adherence to the Social distancing rules of a minimum of 2 metres distance at any one time. 
• • No viewing of occupied properties will take place until we have carried out a risk assessment.
• • PPE will be available to our staff but not to viewers, contractors or suppliers. 
• • All viewers must wear suitable PPE and will be asked not to touch anything in any property.
• • Our office will be regularly sanitised and social distancing must be observed at all times.
• • All execution tenancy documentation and applications will be carried out remotely where possible and all payments will be either by way of bank transfer or payment over the telephone.
• • Any viewer or contractor/supplier will be asked to confirm that they have not shown any symptoms of Covid-19 and if they have shown symptoms, they will not be allowed to view attend a property or enter our office.
• • All viewings in person when they recommence will be staggered to allow only one party in the property at any time please be on time not early or late as this may result in cancelling the viewing.
• • All keys will be washed and sanitised after each use.

Thank you

Team Cactus 

#Stay alert and stay safe